Frequently Asked Questions

Everything you need to know about your luxury home essentials.

What makes Dore & Rose silk products unique?

We specialize in high-grade mulberry silk treated with silver ion technology, designed to eliminate 99.7% of bacteria to improve skin health and sleep quality.

How should I wash my silk pillowcases and bedding?

To maintain the integrity of the silk, we recommend hand washing or using a delicate machine cycle with cold water and a pH-neutral liquid detergent. Always air dry out of direct sunlight.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and tracking information will be provided via email.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. For hygiene reasons, silk products that have been used or washed cannot be returned.

Do you offer international shipping?

Yes, we ship our luxury home goods worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.

Are your products cruelty-free?

Yes, we are committed to ethical production standards and ensure that our silk sourcing and manufacturing processes meet high environmental and social responsibility criteria.